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Shipping policy
Shipping Policy
Last Updated: July 2026
At PhantomLab, every product is designed with precision and built for enthusiasts. Many of our products are made to order or finished in-house to ensure the highest quality before they leave our shop.
Processing Time
Most orders are processed within 2–5 business days.
Made-to-order or custom products may require 5–10 business days before shipment.
Orders are processed Monday through Friday, excluding holidays.
Shipping Times
Estimated delivery times after your order ships:
| Region | Delivery Time |
|---|---|
| United States | 2–5 Business Days |
| Canada | 5–10 Business Days |
| International | 7–21 Business Days |
Delivery estimates may vary depending on carrier delays, customs processing, weather, or peak holiday seasons.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Free U.S. shipping is available on qualifying orders.
Order Tracking
Once your order ships, you'll receive a confirmation email containing your tracking number.
Tracking information may take up to 24 hours to update after the carrier receives your package.
Custom & Made-to-Order Products
Many PhantomLab products are designed, printed, and finished specifically for your order.
Because of this, these products may require additional processing time before shipment.
We never rush production at the expense of quality.
Lost, Delayed, or Damaged Packages
If your package is lost, arrives damaged, or appears to be missing, please contact us within 7 days of the expected delivery date.
Include:
-
Your order number
-
Photos (if damaged)
-
A brief description of the issue
We'll work with the shipping carrier to resolve the problem as quickly as possible.
Incorrect Shipping Address
Please verify your shipping address before placing your order.
PhantomLab is not responsible for delays or additional shipping charges caused by incorrect or incomplete addresses provided at checkout.
If you notice an error, contact us immediately. If your order has not yet shipped, we'll do our best to update the address.
International Orders
International customers are responsible for any applicable duties, taxes, customs fees, or import charges required by their country.
These fees are not included in the purchase price or shipping cost.
Multiple Shipments
If your order contains products with different production times, we may ship items separately to get products to you sooner.
There is no additional shipping charge for split shipments unless otherwise stated.
Questions?
If you have any questions regarding shipping or your order, please contact us at:
Email: support@phantomlabdesign.com
Shipping Promise
At PhantomLab, every product goes through our design, prototyping, and quality inspection process before it reaches your vehicle. We're committed to delivering premium automotive accessories that are built to last and worth the wait.