Shipping Policy

At PhantomLab, every product is designed and manufactured with quality and precision in mind. While many of our products are kept in stock, some items are made to order to ensure the highest level of craftsmanship.

Order Processing

In-Stock Items

  • Orders typically ship within 1 business day.

Made-to-Order Items

  • If an item is not currently in stock, it will be manufactured specifically for your order.

  • Production typically takes 1 business day before shipping.

Once your order has been processed, you'll receive a shipping confirmation email containing your tracking information.

Shipping Times

🇺🇸 Domestic (United States)

  • Free Standard Shipping: 5–7 business days

  • Express Shipping: 2–3 business days

🌎 International

We proudly ship internationally. Shipping rates and delivery times vary depending on your location. International orders may be subject to additional shipping fees, customs duties, taxes, or import charges, which are the responsibility of the customer.

Please note that shipping times may be extended during holidays, peak shopping seasons, or due to carrier delays.

Order Tracking

Once your order ships, you'll automatically receive an email with tracking information so you can monitor your package's progress.

Shipping Origin

All PhantomLab products are designed, manufactured, and shipped from our Los Angeles, California location.

Incorrect Shipping Address

Please verify your shipping address before completing your order.

If you entered an incorrect shipping address, contact us as soon as possible at support@phantomlabdesign.com.

  • If your order has not yet shipped, we'll do our best to update the address.

  • If your order has already shipped, you'll need to contact the shipping carrier directly using the tracking information provided in your shipping confirmation email.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to help resolve the issue as quickly as possible.

Questions?

If you have any questions about your order, shipping, or production times, we're here to help.

Email: support@phantomlabdesign.com