Returns & Refunds

At PhantomLab, we stand behind the quality of our products and want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

Return Eligibility

We accept returns on unused, uninstalled products within 30 days of the delivery date.

To be eligible for a return, your item must:

  • Be unused and uninstalled

  • Be in its original condition

  • Include all original packaging and accessories

  • Be returned within 30 days of delivery

Non-Returnable Items

Due to the nature of our products, installed or used items cannot be returned.

Once the protective backing has been removed and the 3M automotive adhesive has been applied to a vehicle, the product is considered used and is no longer eligible for a return.

This policy helps ensure every customer receives a brand-new product.

Return Shipping

Customers are responsible for all return shipping costs unless the item arrived damaged or we made an error with your order.

We recommend using a trackable shipping service, as PhantomLab is not responsible for returns lost in transit.

Refunds

Once your return has been received and inspected, we'll notify you of the approval or denial of your refund.

If approved:

  • Your refund will be issued to your original payment method.

  • Please allow 3–7 business days for your financial institution to process and post the refund.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging

We'll work quickly to make it right.

Exchanges

We currently do not offer direct exchanges. If you'd like a different product or color, please return your eligible item for a refund and place a new order.

How to Start a Return

To request a return, contact us at:

Email: support@phantomlabdesign.com

Please include your:

  • Order number

  • Full name

  • Reason for the return

Our support team will provide instructions for returning your order.